The staff was very knowledgeable and friendly. They made sure the work that was necessary to be completed was and didn’t “talk us into” doing extra things. They truly cared about us as a customer and ensured all our bikes were safe to ride.
Very nice store. Always a very nice staff. This time in, I was in desperate need of a new bicycle carrier.
Most importantly they had a nice selection and they were in stock assembled and ready to use.
They showed me my options, I picked the one I liked, they showed me how to use it. I always try to stop in when I am visiting the area.
Thank You
So appreciate friendly greeting when you come into store.
Each person competent in repairing my bike (John)and getting new clips on recently purchased shoes in your store.
When waiting for parts, very thankful that John Karrie kept me notified.
Great to have Trek store in this area.
Staff is always friendly, knowledgeable, and very helpful in choosing needed bicycle items. Thank you to John Marhoefer who installed bicycle mirrors for us during our last visit. I highly recommend this bicycle shop above any other in the Coeur d' Alene area.
I really appreciated the thoroughness of checking my bike! I was concerned about the bike crash of it, but I am very happy that it seems that it was also like it was new!
More than products and services, your customer support was superb. On my first visit I was greeted by Owen. I told him I wanted a bike for an older person that would allow me to take my 9# dog with me. He was so helpful, patient and knowledgeable. When I called later he answered more of my questions. The second time I came in Owen set me up to ride the bike I was interested in. He even came with me and answered questions I had while riding.
I truly hope all your sales and service people are as kind and friendly as Owen. I'm happy to recommend TrekCDA for a bike.
I really appreciate your friendly, knowledgeable staff. My refurbished 2008 Trek is like new. And when I came in with questions about the tire pump I was helped immediately, and with kindness. Great place!