The Trek outlet in London Ontario has been very helpful for many years with my biking. They have high quality products and they make their repairs quickly.
At my most recent visit, I really felt like the people there took me seriously, asked the right questions, and provided good advice, based on my needs. As a woman customer, this isn't always the case, so it is highly appreciated.
The staff at Trek London are always a pleasure to deal with! Every service experience I have had there has been one where they have exceeded my expectations on value, customer service, technical expertise and sourcing excellence. Truly a world class store.
I went to buy bicycle shoes and clips after my prior shoes exploded after 12 years of use! The person helping me was knowledgeable and made the experience much less frustrating than expected.
She also heard my concerns about bicycling in the rain (which destroys bike shoes) and found shoe covers that were waterproof.
All in all a good visit - the shoes and clips installed beautifully on my bike this morning and I'm good to go!
Staff was very knowledgeable, wide selection, really appreciate the grow-out option to get credit towards a new bike. Also had great warranties and service. Really trusted the product we were purchasing.
Very knowledgeable about products as well as the clients biking goals ( bike to work, recreational, racing). Very impressed by the staff that perform the bike fitting. Having purchased bikes for work (by-law patrol) as well as personal use, I would recommend this retail bike store.
I bought my first Trek at your original store off of Exeter Road 2016 since then my family and nephews have purchased 7 bikes, five in the last year….