The team at Trek Mississauga is great. They are knowledgeable, helpful and friendly, and quick to say yes! Martin does a great job managing maintenance and repairs, providing appropriate information, updates and suggestions.
Just bought a Farley 7 yesterday and love it ! Being a Trek only store getting what I need for parts and service on my bike will be a lot easier and the staffs knowledge on the bikes are excellent !
Very good service at the Mississauga store. I went in to buy bike shorts and bought a pair plus a MIK compatible bag and a nice cycling top for my wife, which was suggested by Naia. (Sp?) I was happy to leverage the October sale pricing.
I bought my TREK FX3 bike from this store 2 1/2 years ago. It is a pleasure to ride.
You sell good products, your customer service is great. You don't rip people off, you gave me lots of deals, etc. I can't think of much bad to say.
I got a special handlebar raise. You fitted my bike to me when I got it but I didn't like the aggressive fit. You gave me a hybrid bike stem, which had trouble cause it was adjustable. You then gave me a massive road bike stem that's the same height as the hybrid. When my first hybrid stem broke, you gave me a new one for free, which I was grateful for but that one broke as well. That was when you gave me the tall road bike stem. You gave me a deal for $73 instead of $215, which was the regular price. Thanks again.
If I were you, I'd warn larger riders with hybrid stems, especially if they use them on road bikes to tighten them every so often so the teeth don't break and if possible. I'd give them tall road bike stems instead of hybrid stems whenever possible.
Don't get me wrong. You're great and you handled my unusual situation about the handlebar very well. I'm giving you advice so you can go from great to better.
You also didn't charge me labour for broken spokes, flat tires, etc. in the past.
Fantastic experience at Trek Mississauga. I am incredibly pleased with how professional and prompt the service is here. They don't just fix your bike; they genuinely think about you as a customer and make sure you're getting exactly what you need. On top of that, their charging is very fair with no hidden surprises. Five stars all the way!
Thanks Martin and the staff for keeping my beloved bike in top shape and letting me enjoy what I like to do the most.
Stafffs are attentive to the clients on what they need for their bikes and give suggedtions. The store is orderlwy and ckean.
100percebt refered to a friend to visit Trek Mississauga.