Well of course Trek is top notch, but I could not possibly be happier with the owner of the store (Charlotte) who helped me pick new shoes and pedals, then had the shoes transferred to my local store for me. He talked to my wife about 15 minutes in reference to a new bike she wants. Then when I came to get the shoes they were on sale! The sales lady was super friendly and a big help. Is Trek…. A little expensive? Sure. But you get what you pay for. And to be honest, I’m willing to pay a little more for wonderful customer service.
Ansil (sp) is just so helpful. All questions got answered, and he helped me immediately. He’s so honest - and was willing to explain what the problems were.
It’s nice to know the customer service is still taken seriously with some organizations.
The personnel at TREK is the best. Very knowledgeable, listen to your concerns and follow through. They work with you every steps of the way. Great Customer service
Jesse was very helpful and the service was extremely quick. We came in to get a bike for my son for his birthday. They had to build it and we were able to pick it up within an hour.