I love the outstanding warranty and service I get with Trek. Straight answers to whatever the problem may be and goes out of their way to fix it with the least down time without my bike.
I bought a skull cap as it was so windy and cold at the NICA high school race pre rode and I forgot the cap I usually wear under my helmet. The skull cap kept me warm. I didn’t even know I had it on.
Products and services good.
Two minor things. Saturday we were told you guys would be around the vendor area until 8 or 9 PM. We showed up at 7:20 and you guys were closed. We had purchased 2 bikes and weren’t coming back on Sunday...bad situation. Luckily, I saw one of your guys (dark hair, glasses, beard) walking outside. He saved us! Kudos to him, as he found the bikes and got them to us! Special thanks to him!
The other one is still unresolved. My wife bought Noah Ohlsens bike. We were shown the bike with the computer still on it, and it was a key selling point. When we grabbed the bikes, the computer was not on it. We were so excited about the above that we didn’t notice it until after. Can you give me a call to resolve? [PHONE NUMBER REMOVED] thanks!
The Trek team at the Crossfit Games we’re very friendly and helpful. I appreciate them taking the time to talk about the features and pros and cons of the bikes to help me make a decision.