Communication could have been better. I was told the job would take "a day or two," and I had to call after two weeks to check on the service. It wasn't critical that I have my bike during that time, but I wondered what was going on.
I had them do a first and they came through with flying colors
Putting solid tires on my wheel chair without the install tool, I am sure it was a pain.
I was so happy with the excellent service that was fast and affordable. I highly recommend taking your bike in for great service. I will be telling all my friends to get their bikes serviced here.