Originally I went to a dealer in pa that was suited for my brand of bike. The lady was in a hurry to get home that day and wasn't much help. So I Stopped in with a couple issues to bens. The staff was amazing and so helpful and kind. They took the time to assist and help even though my bike purchase wasn't from them. They were so helpful and gote on the right track and helped me gain some knowledge about the way bikes have changed. All my future bike stuff will be purchased here.
I went to the store to have a new chain put on my bike and the mechanic that waited on me said that the new chain that I had with me was a knock off. He asked me if I had purchased the chain on eBay and I told him that I had. He was hesitant to install the chain but I told him that I had used them before and had no problem with them. He then put my bike on the stand and told me that the front derailleur needed adjusting. I told him that another mechanic named Shane had adjusted my derailleur the last time I was in. The derailleur was fine and did not need to be adjusted. He was adamant that it did and was very persistent about it. My complaint with Ben’s bikes is that they try to look for ways to pad the bill and all I wanted was to have a chain replaced. I have dealt with Shane in the past and he is an excellent mechanic and doesn’t look for ways to pad the bill.
I needed a few items for my bike for an upcoming trip and then realized I should really replace my chain and rear cassette. Ben's was able to take care of it that very same day. Great service!
George was friendly, knowledgeable and gave immediate assistance with a technical question about my Trek Rail. This is hands down the best bike shop I have worked with.
My first experience I had a flat tire. I walked in and before I was finished paying he was already working on it. So fast and very friendly! Thanks guys!