I bought my bicycle at Trek Spring Hill many years ago. Whenever I have needed service or repair, they have done an excellent job. If I had to drop it off, I got a call as soon as they had finished. Yesterday, I took my bike in because the gear shifter cable had snapped. I met a very nice young man, John, who replaced the broken cable and replaced the chain while I waited which saved me a long trip back to pick up the bike. I am very happy to work with Trek Spring Hill.
Owen knew his business, it had been over tens years since my last visit. Just as enjoyable as last time, ten out a ten. Owen was helpful, and the tech had my ride ready quickly and correctly. Definitely worth Recommending.
Walked in to look at a bike and found one that I liked with NO pressure from the staff to talk me into buying a bike, but instead talk through my goals and usage to find the right choice for me, and then be pointed in a better direction for my needs with a thorough explanation as to why this was the better choice - all the while never feeling pressured to buy from the gentleman that assisted. Very valuable and informative explanations with good insight into what will work best for each customer while not feeling like a room full of sharks looking to sell their next used car! 10/10 team and experience.
They were professional, kind and very accommodating. They took care of my repair on my Trek very quickly. Been going there for all my cycling needs. Will continue to use and highly recommend.