Your Service department did a great job repairing my mountain bike. Spent the extra time explaining the required work and why it was necessary. The cost was high - but that is the general issue with labor intensive work these days. The bike came out looking and riding great.
My only issue with the shop (Mission Street) is from a when I bought the bike I feel not enough though to my concerns was given and I feel like I ended up with a frame that didn't match my needs was sold to me. Still dealing with that today - which make me reluctant to recommending anyone shop for a new rig at your store.
The mechanic who greeted me when I brought the bike in listened to me, was through in his analysis and discussing the possible solutions. The repair was done quickly in one day. The bike runs great, shifts gears the best it ever has and the problem solved. I was pleased with the service.
These folks are great communicators, professional, and do amazing work. The turnaround time was fast. They were also in general, friendly and nice people!
I came in only with questions. The service rep was extremely helpful. Which I appreciated. In the end I bought 2 tools perfect for the task I was about to do on my bike.
Top quality customer service. They took the time to get every detail of my bike needs and wants while also recommending their expertise along the way. When making a large purchase like this they for sure know how to treat the customer and I would recommend them to anyone in need of any bike purchase or service.
Whoever was helping us(store manager?) was very helpful finding the Epicenter branded bibs that my wife likes and chatting to me about front loader cargo bikes.