I’m impressed with the level of professionalism their staff have shown. A few weeks ago we were in the middle of a week long bike trip in Iowa when I experienced a vacation ending problem with my bike. I contacted Gateway for advice and they provided me with a solution. Our bike riding vacation ended up being a success because the fantastic team at Gateway Cycle.
The staff at Gateway Cycle are very knowledgeable about the bikes/e-bikes they sell and service. They give you great advice on how to care for your equipment to extend its life. When I was having trouble with a wheel alignment while riding on the trail recently, I brought the bike in and they made some quick adjustments while I waited.
Been here many times the whole staff has been great every visit. Most recently Troy found and installed in a whole new drivetrain for my winter xc bike which has some nonstandard quirks. The process was smooth and surprisingly cost effective considering the time and labor.
Very fast and honest service. Brought the bike in for the free yearly tune up being I purchased from them. Needed some parts which I assumed it would with the amount I ride the bike. Just got back from my 1st ride after the tune up and it rode better than it has in a long time. Guess when you ride it a lot you just never notice the little things until you get a tune up.
The people at Gateway. They consistently provide a high service mindset and a welcoming attitude every time I walk into the shop. It is a good value with free checkups for the bike purchased with them. I appreciate that very much.
Always friendly and over the top service. This is my my 4th bike purchase from Gateway. My first was a used Townie. I liked it so much I wanted a townie E bike. I brought it in for my free tune up and leveled up to the new townie e bike. I also bought my grandson a trek for Christmas last year. Always great people to work with