I love GoodSpeed & have been a long-time customer, but I wasn’t happy that my total was rounded up to the next dollar, with no real explanation, except that “a lot of places do that now”. I’ve never seen that before.
The people are Friendly and easy to talk to. They gave me a $6 refund my last repair because they charged me for something they did not use. Now that's Honesty.
Knowledgeable bike lovers as well as business people. I love biking. They are welcoming and always answer me with no condescension in their voice even when I think I deserve some.
Awesome customer service.
Goodspeed has served 3 generations of the Wiggins, my dad Arthur Wiggins Sr, then me Arthur Wiggins Jr. and now you are taking care of my son William Wiggins.
William absolutely loves Goodspeed.
I often complain about how customer service in the South Burbs has really taken a dive, Goodspeed is an exception, great communication, great work, and excellent product offerings.
Sincerely thank you for being the best.
I love the personal customer service. We went in and ordered a bike, when we went back to pick it up, the team knew exactly who we were and treated my daughter so kindly and respectfully. They were sharing in her excitement and made it a great experience! Everyone at GoodSpeed is so kind and personable, happy to answer any questions. Great shop!
Graham in the service department was very efficient and knowledgeable. He didn't mind showing me certain specifics of my bike, and was a great help loading/unloading it.