The level of individual attention I got was outstanding. After my search for my new bike, Summit was the easiest to deal with. Having demo bikes on hand was wonderful!
I was initially frustrated with my service as my brake bleed highlighted a different brake issue that could not be immediately fixed (required part wasn’t available). When I found the part elsewhere, Ryan had his staff squeeze the installation job into the end-of-the-day window and finish the work before my 4-day bike trip that left the following morning. I left very appreciative that the service team took care of my needs (despite my poor planning).
The experience was great from test ride to purchase. In particular, since it had been a while since I bought a bike, I appreciated the expertise and the advice of the team at Summit.