I walked in right when the store opened, thinking I had a small issue with a quick fix, that turned out to be a bigger issue than I thought. I knew they had some other customers scheduled for repairs that day so I felt bad having to leave my bike, because if I had known it was a bigger problem I would have scheduled a time to come in. But the team at Phat Tire was happy to help right away and they had my bike back to me that same day. I have only ever used this store for my bike needs in Fayetteville and I see no reason to go anywhere else.
This business is flexible. Weather ( a limitation on time- we were out of state visitors) interfered with our ability to ride. The staff were very understanding.( Amy, Jackson,etc).
We hope to again visit Fayetteville and ride.
My husband and I bought E Bikes. We had great customer service at the Fayetteville and Rogers store. All questions answered! We picked up our bikes / they were ready to go for our first ride.
Shane fixed my rim tape ON THE SPOT! He was very friendly with great technical knowledge. I heard a rumor Shane's gunning for the manager position since the current one is getting reallyyyyy old...
The customer service we received from Aimee was some of the best we have had anywhere in months! She listened to what we were seeking and delivered it to us right away. We would not go anywhere else.
I bought my bicycle at Phat Tire 13 years ago, and it is still as good as it was new. Yes, I do ride it a lot for pleasure and exercise. I have brought it in for service, tune up, new tires, etc. twice in the last 13 years and have always been very satisfied with the professional service I have received.
The service was great! I was able to find the bike I wanted even though it was out of state. The bike was delivered and they dept if for me until I returned from vacation. Easy!
Saved me when I was in a pickle! I completely lost my brakes while on the trail. So thankful for the quick and kind service! I was able to safely make it home with serviced brakes that have never worked better! Thank you!
Amy was very helpful and responsive through the purchase process. Chase (?) was very knowledgeable and helpful when I first came in inquiring and didn’t try to oversell me.