Professional services, great team and quality products. Jackson is extremely knowledgeable and cares about your machine and gets you back on the road. Mike runs a great store and is always friendly and helpful.
Great service and great experience. We dealt with Mike at the Springdale location. He was very responsive, very customer oriented, and our entire crew had a great weekend biking the trails of Northwest Arkansas. I would highly recommend renting or buying from Mike at Phat Tire!
I walked in right when the store opened, thinking I had a small issue with a quick fix, that turned out to be a bigger issue than I thought. I knew they had some other customers scheduled for repairs that day so I felt bad having to leave my bike, because if I had known it was a bigger problem I would have scheduled a time to come in. But the team at Phat Tire was happy to help right away and they had my bike back to me that same day. I have only ever used this store for my bike needs in Fayetteville and I see no reason to go anywhere else.
This business is flexible. Weather ( a limitation on time- we were out of state visitors) interfered with our ability to ride. The staff were very understanding.( Amy, Jackson,etc).
We hope to again visit Fayetteville and ride.
My husband and I bought E Bikes. We had great customer service at the Fayetteville and Rogers store. All questions answered! We picked up our bikes / they were ready to go for our first ride.
Shane fixed my rim tape ON THE SPOT! He was very friendly with great technical knowledge. I heard a rumor Shane's gunning for the manager position since the current one is getting reallyyyyy old...
The customer service we received from Aimee was some of the best we have had anywhere in months! She listened to what we were seeking and delivered it to us right away. We would not go anywhere else.