Great service, very reliable! Even called me when the expected work was going to be less than expected! Neighborhood friendly, but still very knowledgeable about everything from street bikes to trail bikes, to kids bikes! I will definitely keep coming back.
Gabriel Gomez showed excellent customer service over a 2 month period by helping me get a wheel replaced by Specialized and maintaining consistent communication throughout the entire process.
Well, I’m going on about 40+ years with Bike Mart. I started shopping at their original store and the first thing Jim did with me was help me fix up a bike that I bought somewhere else that was a mess. I love that.
Yesterday I went to the White rock Lake store because my derailers weren’t working. They assessed the problem and fixed it very quickly. I was and I am very appreciative.
The service departments have always been a tremendous asset to Bike Mart. You can walk right up and they will fix your bike promptly if it doesn’t require a lot of time. If you buy the bike, there are a lot of times they waive fee on those little fix ups. Service is their strong point and it keeps me from buying bicycles on the Internet. Bicycles are complex machines, and require skilled hands-on support to work their best. Shop Bike Mart.
Fantastic customer service answered the phone every time I called with a question without delay!
My bike was scheduled to be picked up from the shop in less than 24 hours. I just emailed the shipping label that night while they were closed. When I called the next morning to see whether they had received the email with the bike label, they told me they had already put it on the box, and it was waiting to be picked up. Amazing customer service and fast.
I love the bike services. I trust the technicians at Bike Mart White Rock. They've worked on both my bikes (Trek road and Cervelo TT) and did an excellent job. I've taken my bikes to other shops closer to where I live near Desoto and did not have good results. I trust the guys up there. It may be a little farther but definitely worth my time and trip.