Took my road bike in because I suspected it was time to replace the chain and I don't have a chain gauge. They were able to check it out, confirm the need for a chain and get me out the door in less than 2 hours. Also took the time to do a courtesy check to make sure nothing else was needed. Thanks!
The service is always to notch!
If you need something, no matter how specific and they don't have it store, they can find it and bring to you or for store pickup.
I highly recommend!
The staff provided the appropriate information on the required maintenance. They serviced two bikes for me and everything seems to be working wonderfully.
The service is always very good and the staff is very knowledgeable. I have been a customer for over 30 years and always look to them first when I have questions about gear or a new bike.
Gabriel stuck with me and was very informative over the entire process! He went above and beyond to make sure I got what I wanted and needed. He didn’t try to oversell me and listened to all of my talking points. If you are new or are experienced go ahead and visit this location as the entire team is wonderful!
So far this has been one of the best buying experiences I’ve had. I’m new to road cycling and I felt completely comfortable during the buying process. Huge kudos to Victoria at the McKinney store. She took time to work with me, remembered conversations we had, honored everything we had discussed as far as pricing and gear. Just a huge breath of fresh air on how great the customer service was. Brandon was awesome as well taking time out to set me up on gear, explain things, and honestly just the excitement he made me feel on getting into this bike and didn’t treat me like a newbie. I’m excited about my Roubaix and confident I purchased it at the best shop around!