Service was excellent At recommending exactly what I needed to fix my problems. Bike was ready promptly. I wasn’t charged for an issue that arose after tune-up last Spring
My 14 year old son loves to skid his back tire to the point the tire was completely smooth. It finally popped so I took the wheel into the Trek Store in Highland Park. They laughed. Hard. And I walked out of there with a brand new tire and inner tube fitted just 10 minutes later and at a reasonable price. I'll be back when he wears this one out which shouldn't be too long!
Greeted me when I came in. Had the product category I was looking for and recommended which specific product was best for me based on my bike style. Took the risk of purchasing the wrong product away and saved me time. Appreciate the friendly, quick service.
Always knowledgeable and reliable. Sometimes repairs take too long primarily due need to order parts that have to be delivered via third parties. Is it possible to stock more parts locally?
Having been to both stores KC and staff are very knowledgably across the spectrum, so if you are seeking tech data related to a certain brake set up let's say, no problem. Same conforms to general bike knowledge, cycling history, trends and your preferences! Puts the LBS into focus!
My tubeless tire punctured and would not seal. I limped into the Trek store and the technician quickly fixed it. Very friendly. I’ll definitely be back for non emergency service.