I like the detailed review of my bike done when I bring it in for service. I also trust the mechanics and feel like they never try and over sell they are very straightforward and honest about what is needed. I take both of my bikes there routinely and I am satisfied.
We had mechanical work performed on our trek e-bikes. The work was completed quickly and highly satisfactory. The whole crew are friendly and knowledgeable.
I was very welcomed when bringing the bikes in. We have had work done there before. The staff is warm and friendly. They make suggestions and whether I took them or not NEVER felt pressured.
My older bike was not shifting correctly and I bought it in to get an opinion on how to fix it. Kevin offered several suggestions and we discussed that I was hoping not to sink at lot money into an old bike. Kevin suggested to start with cleaning up the shifter and he would call me if it required more costly repairs. He called the next day and said he got it working but it needs a lot more work that didn’t make sense put into such an old bike. I’m back riding and will definitely consider buying a new bike from Village Bike due to the honest and prompt customer service I received