Tom, Mike, Kevin, and the rest of the team provide knowledgeable, friendly, and professional sales and service. Their easygoing, down-to-earth approach makes every visit a pleasure. I'm an enthusiastic cyclist, but hardly a mechanical expert, and I especially appreciate how comfortable they make me feel asking questions and discussing bikes.
The shop itself has a charm all its own. Housed in an older building, complete with creaky wooden floors, it reminds me of the old-fashioned hardware store in the small town where I grew up. There's something welcoming and nostalgic about the place that you just don't find in most modern retail stores.
Great people, expert service, and a shop with genuine character. Highly recommended!
The staff are amazing—very experienced, competent, helpful and friendly. I was surprised—in a good way-of my bill. It was super reasonable. I decided to purchase a bit more merchandise. It’s better to support local great businesses right here in town.
Thank you for your help in identifying and shipping the stem bolt I needed for my Trek FX+. The people at Wheel Base Bikes were very customer oriented and I would definitely be a repeat customer.
Customization. Michael custom rebuilt a mountain bike for me out of a box of parts I brought home.
Turned out exactly as I expected.
Couldn’t be happier.
The staff is knowledgeable but approachable. They are honest about what you need and do not upsell you on things you don’t. When they do a repair, the job lasts, and they are fast and efficient. We greatly appreciate everything they’ve done for us, and we will continue to take our bikes there for future needs.
Wheel Base always does a great job for me, no matter what needs doing. They'll order anything they don't have in stock and follow through to make sure it fits the bill.
Client focus assistance, coupled with professional knowledge and a true sense with compassion with bike riding, creates a top notch experience whether purchasing a bike or simply just popping in to look around or ask a question or filling air in the tires.
Frederick County is soo fortunate to have such a wonderful bike shop for the community and I’m especially lucky to have found the shop and all the staff!