Knowledgeable, friendly staff. Not afraid to give their opinions on products or services. Will also do their best to resolve problems in a customer friendly fashion. It’s also clear that most if not all the staff are experienced cyclists and enjoy their sport.
Every time I have brought my bike in for service the staff have been very helpful and knowledgeable. All repairs are completed quickly and correctly. I have never been dissatisfied and my bike always rides better than ever.
They went the extra mile for my son and I. They removed a pedal bolt that I was unable to and removed his pedals and installed the new ones on the spot. They went ahead and cleaned up his brakes and lubed his chain. I will be going back for all of my and my sons bike needs.
The general manager of the Greenfield location, whose name I cannot remember, is always awesome when we are in. He helped get a proper receipt with serial number after he realized that the Evanston store did not execute the transfer properly. We also enjoyed meeting one of your newer employees when we ordered the bike about a week earlier.
I appreciated the time your staff gave to helping me with a flat tire. Staff also recommended products and potential trades. Friendly staff. I would recommend Wheel & Sprocket in Franklin to the public.
What a great experience purchasing our son’s bike! He absolutely loves it, and we couldn’t be happier with our experience. Thank you for making the whole process so easy and enjoyable
It all started with a flat tire fix recommendation. It ended with the best fitting to my bike that I’ve had in the 3 years of owning it. Thanks to the Franklin team who not only fixed the flat and provided backup parts but also helped me notice the
difference between a good fitting and a great fitting!