Patrick & his staff @Franklin were kind and Patrick took his time to suggest products & services to fit my needs. Also he adjusted my new Beargrease to dial it in. Thank you—It definitely was an enjoyable experience! The trails were an awesome bonus to test ride the new rig🤘
The range of bikes and the depth of knowledge is impressive. I feel I purchased the right bike for the style of riding that's new for me and I want to grow into. Especially, Patrick helping me identify which bike even though the weather wasn't cooperating.
There is a wide selection parts and bikes to choose from
Never disappoints. The staff is always helpful and pleasant to deal with really makes it feel worthwhile shopping there.
Service team clearly interested in ensuring customers are happy with the service provided and that they have fixed the problem the customer has with their bike.
Excellent staff, answered questions, and let me try a number of different bikes. Even encouraged me try a rental bike on the offroad single track nearby. Great place to buy a bike!
Knowledgeable, friendly staff. Not afraid to give their opinions on products or services. Will also do their best to resolve problems in a customer friendly fashion. It’s also clear that most if not all the staff are experienced cyclists and enjoy their sport.
Every time I have brought my bike in for service the staff have been very helpful and knowledgeable. All repairs are completed quickly and correctly. I have never been dissatisfied and my bike always rides better than ever.
They went the extra mile for my son and I. They removed a pedal bolt that I was unable to and removed his pedals and installed the new ones on the spot. They went ahead and cleaned up his brakes and lubed his chain. I will be going back for all of my and my sons bike needs.
The general manager of the Greenfield location, whose name I cannot remember, is always awesome when we are in. He helped get a proper receipt with serial number after he realized that the Evanston store did not execute the transfer properly. We also enjoyed meeting one of your newer employees when we ordered the bike about a week earlier.
I appreciated the time your staff gave to helping me with a flat tire. Staff also recommended products and potential trades. Friendly staff. I would recommend Wheel & Sprocket in Franklin to the public.