Rubber Soul Bicycles has the best customer service of any bike shop I have patronized. They have great products, fair prices and always strive for customer satisfaction.
John and Rich are the best. First time shopper and had a unique situation that they were more than willing to spend the time and accommodate me. Will be a longtime customer for sure.
I love everything about their products and services! Everyone is super friendly and they greet you by name when you walk in the store. Not only are they extremely fast with their repair work, but they check in with you if there’s any reason for delays so you know exactly what’s going on! I always recommend them to anybody who asks for a good bike shop!
The service advisor told me up front that they were running about a week out. I was fine with that but they texted me the next day to notify me that my bike was ready already. My bike apparently didn’t require too much in the way of maintenance. I went for the first ride since the cleaning, adjusting and lube and the bike rode like a dream. Thank you guys.
I bought three bikes during covid. we have loved biking and love our bikes. twice now I have needed tune ups to my surprise, there has never been a charge. I had no idea rubber soul tunes bikes bought there for free. I have appreciated this service and the customer service in general. thank you