Everyone at the BGI Roosevelt Store has come to allow me to feel like I am always going to get good service, accurate responses, and great suggestions regarding bike repairs, accessory and parts needs. That is nice to experience, honestly.
BGI had the part I needed for a decent price, and were more than willing to get the part to the downtown store for me to pickup. All along there were actual phone calls and emails to keep me informed. Every time I needed to talk to somebody I got someone on the phone right away, and when the actual in person pickup happened, the guys at the shop were super friendly and took care of me promptly. I recommend them highly!
You guys are always friendly and careful. I haven't been to your location more than twice, but each time, I was really happy with the work (flat repair).
I recommend Bicycle Garage Indy to all my biking friends. Sean and his team are always friendly, professional and have my best interest in mind. Their service of my bike is most excellent and their prices are reasonable.
Staff held the door open for me and Victor met me as soon as I walked in with my wheel. He asked pertinent questions about my wheel (how many spokes have you broken, how many miles). He repaired my broken spoke and trued it in about 30 minutes while I ran other errands in the area. He let me know that my wheel might not last too much longer (it's about 10 years old), and said they could help when I am ready to replace it. Great service and a very fair price.
The staff is patient and friendly, and have always educated me on the minimum vs recommended spectrum of required repairs, and have never attmepted to pressure me into pricy or superfluous purchases.