Happy with the bike from the start really , however this is a constructive criticism of which I feel could do with addressing because hopefully it’s going to benefit the trek brand going forward !
That is the service was fine , but the conversation with the technician wasn’t really encouraging in that when asked if I had any issues I was told on each specific question that “oh yeah we get a lot of that happening ! “ then again and again on different points .
My thoughts coming away leaving my bike was this :- if this is issues that are happening then why didn’t the sales team inform me of such? So I could make a more educated decision on purchasing said bike !! The bottom line is if these are common problems with the bike then the production at source needs attention/addressing . These bikes are not cheap items they need to be spot on !
Not a moaner but it’s just my personal opinion of the whole trek experience ! 👍
Staff are always friendly and welcoming and well informed. I have recommended this store to so many people and even though I don't live close by but always use this store as they are so helpful.
5/10 stars? No — a well-earned 10/10.
I came in yesterday to exchange my size S for a Medium, and the whole experience was excellent. The staff were genuinely helpful, patient, and professional from start to finish. They made the size swap easy, explained everything clearly, and didn’t make me feel rushed.
You can tell they actually care about getting the right bike on the right person. Friendly service, no fuss, and they treated a simple exchange like it mattered. That’s how it should be.
Would happily come back — and I’d recommend this Trek store without hesitation.
My Checkpoint SL6 is the.perfect do-it-all bike for me.
In addition, the staff at the Sheffield store are super friendly, super helpful and I always know my bike will be serviced correctly and on-time. Thank you to Mark, Conor and Jonno - keep up the great work!!!
The service I had was good quality. Everything that was done on top of the service was needed and only done after consultation and explanation. Any questions I had were answered clearly. Overall an excellent customer service.