Matt was very helpful and took his time with us to show us the different RVs we were looking for and gave his recommendations for the things we were looking for very patient with us. Also Trey in finance was very helpful. It all went very smoothly. We were very happy with the service and we were also very happy with the general RV folks that were there.
Mark and Kim Swan
My service rep Deron Hoell always goes goes above and beyond. We had some issues that were addressed immediately and those that required parts and future scheduling will be done when parts are delivered. Everyone we interacted with is always very professional and courteous. Customer service where you have to deal with other people’s issues takes special individuals, Deron is truly one of those people.
Ed Santiago
The staff was awesome to work with they made me feel like I was Family! When I ready for my next RV Ill be calling Jim Heflin again! Thank you to all that helped me bring my rv home!!!!!
First off, Deron Hoelle is the absolute best Service Advisor. Deron is the only reason I would've taken a chance on buying a second motorhome from General RV Ocala Fl. He is always there to assist and doesn't offer BS answers or fixes.
Always kept me informed as to what the progress of the warranty repair was. Very friendly staff and the dealership was very clean and neat. The house keeping staff was on top of keeping the waiting area and restrooms were clean and neat.
One suggestion when there is a food truck on property make an announcement over the intercom. The staff all seemed to know about it and the people in the waiting area were stuck with the vending machines.
They were willing to listen and help us make the deal that best suited our needs. They were never pushy and gave us the space we needed to consider all of our options.
Pet friendly. Excellent salesman. No pressure sales. Listen to customers needs wants!!!!!! No pressure salesman. Great unit walk through. Friendly personable staff at EVERY level. HIGHLY recommend