I enjoy your professional advice and service.
I enter your shop with total confidence that my needs will be met and probably surpassed.
Keep up the great work.
Trav, Clinton and the rest of the team here have always gone above and beyond! Coming from someone who’s knowledge on bikes is ZERO, preparing for an Ironman came with a lot of bike struggles… a lot but these boys were always there for support. Couldn’t recommend them enough!
I recently purchased a helmet (in July) dues to an accident. Last week I hit a car that carelessly pulled across a driveway path without looking. I slammed into the side of the car. In that action my elbow, hip and head (helmet) hit the car - I needed a replacement helmet. The bike amazingly was ok. No broken spokes, wheels straight.
I went back to Trek with my helmet. The helmet was carefully inspected and agreed it needed to be replaced.
The replacement cost was $0 under the Trek helmet accident agreement. I got a brand-new helmet for nothing!! The old helmet was left behind to be disposed of.
I don't recommend having an accident tho, still recovering from the injuries.
Sam is an awesome guy. He knew his product line inside and out and was super helpful. I remember dealing with Sam 3 years ago when my autistic son decided it was time to strip his brother's bike and lost some tiny screws. Sam went above and beyond sourcing them for me. When I walked in, Sam recognised me after all this time and helped me to get the right product for my application. Still the same professionalism as way back then. Good work, Sam! It was a pleasure doing business with you!
The service is always prompt. The team at Trek Cannington has been really helpful and knowledgeable in setting me up and helping me choose my ride. There were occasions where I needed them to have a look at my bike for adjustments and installations and I have found them to be really accommodating. Their prices are very competitive. Shout out to the Trek Team in Cannington.
The friendly staff who assisted me were professional and helpful. As a walk in off the street they were quick to fix my bike and at a reasonable price.
Great Service. Travis knows his stuff, explains in understandable detail and rather than recommending a long list of costly repairs, was pragmatic what absolutely needed to be done and what was less cost-effective
Everything was amazing. We had a very good experience with Andrew there. He is jolly and good at his work. Well done Andrew. You're a amazing personality.
My son is so happy with his bike. It came in the time frame which we were being told.
Thank you 👍
Andrew did the bike service and he was very helpful and knowledgeable, explained what needed to be done and why and gave some options to choose from. He also helped my husband in store recently and gave great advice. Thanks for your help Andrew