Owen and Pedro at Trek Queen West are some of the most professional and accomodating people I met. Highly recommens their products and services to anyone.
You have an excellent team who know their bikes and how to service them.
Owen Pike was very professional !
I think it was Nick who actually repaired my bike ... he did any excellent job.
He called me while he was doing the repairs to recommend an additional item to be replaced.
Everyone is personable, knowledgeable and professional .....
Someone has taught them customer service .... and they listened !!!
Bravo and thank you ....
Very transparent about timeline and price for my tune up and repairs. My bike was fixed promptly and the staff was very friendly and helpful. My bike works like a dream now!
I like the quality and technology for your products. I also feel it's something that will be stood behind if there ever was an issue. Jake was great. He wasn't pushy, very knowledgeable and accommodating.