Called several companies for propane. Everyone wanted close to 1000 dollars for a new service tank and fill. Paraco was 1/3 the cost and very professional. 2 guys came out leveled new tank pressure tested it and explained all to me. I was switching from a furnace with oil to a propane furnace. The lady on the phone was very professional and nice, something people lack anymore. Thank you paraco and I'm sending more people your way.
Some of the customer service reps are great, like John G.
I was surprised about the $19.99 fee that I’ll be charged every time I get a delivery. I was never told that when I signed on. John explained it to me.
That part is very disappointing.
Our propane is good.
CSR’s are very friendly, knowledgeable and professional.
BUT I do not like waiting for a long time in winter months to talk to a person.
You work with your customers as a senior citizen, retired and on a tight budget, you work very well with me and what I need and what I can get at what time you always deliver in a timely manner. Everybody is polite and helpful and yes, I have my neighbor across the road. Has just gotten your tanks and gone with Paraco. I told her about my experience last winter with you and she switched over.
The speed at which you delivered gas after an outage that cost us to use half of our tank. I did not like the price, but then there’s a war on. I just hope that your prices are within the range of the rest of the field.