Very patient service from service and warranty team. A very annoying issue with a new Nulane that took several visits back to workshop. Always dealt with pleasantly and with a smile. Eventually the issue was found and Bosch need a bit of a kick up backside but Wheelbase excellent
Thank you
Arrived in less than 48 hours nicely packed in recyclable paper.
I bought the Endura Singletrack Jacket which I think I like even better than my more expensive MT500.
I needed to go up a size as it's a fairly close fit if I want to wear a fleece underneath in the winter.
Found it easy to find what I was looking for, easy to order online and very quickly sent by Wheelbase, but its a pity the Royal Mail weren't as efficient as Wheelbase, with a 24 hr delivery taking 48 hrs even though email from Royal Mail said they were delivering in 24hrs
The response from your Staveley staff, right from my initial telephone inquiry to picking my new bike up at the shop, was great - positive, informative and courteous. Making the whole process easy and enjoyable.
Very well protected easy set up .what I liked most was the service I got a delivery date I called up a few days before to make sure it was definitely coming that day I was told .came no problems at all
The mechanics I have met were friendly and helpful.
Videos were good while I waited
I was impressed by the Downhill team video. Didn't know Wheelbase had a team.
Where is the women's team video?
Good range of cycles and detailed information on each on the web. Helpful friendly staff who can advise you on the pro and cons of the option that you are interested in. Will definitely use again