Trek Bicycles offers great products for riders of levels and attitudes. That's fine & all, but it's the energy of the entire team at the Ventura Shoppe that keeps coming back. You are more than welcome to contact me for testimonials and examples of Jeena's leadership and how each person of the Team Trek in Ventura work their magic. [EMAIL ADDRESS REMOVED]/[PHONE NUMBER REMOVED]. Ride On!
Fantastic service. I had trouble finding a part for my older townie go and Joseph was able to find the part. He spent a lot of time researching it and followed up like a champ
Hello,
I love riding my trek bike and i really like how thoroughly they perform their work. And of course the bike techs/ repair side of the store is outstanding. I've been coming here for years now. Thank you kindly for servicing my bike!
Trek Ventura has outstanding staff. Professional, courteous, and efficient. I brought two of my bikes in for checkup and adjustments and was pleased with the service on both. One was a Trek Rail, and the other was a non-Trek bike. They did the service anyway, which I was very thankful for. Their technicians handled the bikes with care, made recommendations on what the bike needed, and quickly performed the services. Their system was also quick to notify me that the services had been accomplished. I am impressed and will bring my bikes back.
Excellent customer service! I had a great experience purchasing parts for my bicycle. The staff was extremely helpful, knowledgeable, and took the time to provide me with all the information I needed to make sure I was getting the right parts.
The attention, communication, and overall service were outstanding from start to finish. They made the entire process easy and enjoyable. I truly appreciate the professionalism and the way they treated me as a customer.
10/10 service! I highly recommend them to anyone looking for bicycle parts and excellent customer care. I will definitely be coming back!
I like my Trek bikes. Super quality.
I got the mirror designed to go into my handgrip the other day. The screws were SO tight I could not get them to tighten correctly. I had to get vice grips to hold the part while trying to turn the screw. Same thing with all three screws. Then I lost grip and dropped the mirror and it shattered. I was surprised it even broke! I mean its for a bike... come on - it should be a shatter proof or at least resistant material....! I think the fault of the store is that they obviously never put one of these on a bike, otherwise they would have told me this has to be installed there at the bike shop.