Recent Reviews:
November 8, 2026
Veda Evans
November 4, 2026
J.C.
Since I have trek bikes I want to know that my choice of bike stores understands my bike and will use trek parts, thus I prefer to use a trek company store. But the Chapel Hill store in NC has, and has had really great representatives. My latest experience with the bike repair employee and Chris was excellent. And Chris is interested in talking about bikes and a really sharp nice guy. He showed me some new features now on Trek bikes and helped me understand ebikes. One of the best bike employees I have ever worked with. And, if or when I step up to an bike I will talk first to him.
October 30, 2026
J.G.
October 25, 2026
David Garrett
As a customer for about 2 years, I have always been 100% satisfied with the service at the Chapel Hill Trek store. Rachel has been especially helpful to provide prompt assistance with the various repairs I have needed. They have also graciously given me a loaner bike when my repairs took longer than expected due to delays in getting parts. It's not the company name that makes a bike shop special, it's the staff who take care of their customers.
October 20, 2026
Leila Hessini
October 18, 2026
Y.S.
Every staff member that I interacted with was extremely polite, knowledgeable, professional, and helpful. They all communicated great in person and over the phone and the cost of the service was extremely reasonable compared to some really high quotes I received from other local bike shops for the same work. They also completed the work super promptly without long wait times or any fussiness. 10/10 easy and effective to work with and would go back again and recommend to everyone.