I’ve been coming to track for a couple years with two or three different E bikes and they have serviced them all very well. I do like the quick turnaround and the way you text people and emails is a big help as well. Maybe in the near future you should get your text to go to training to do the motors on E bikes as well on how to service them. I think this would help you guys out a lot and also bring in more business. So hopefully you can make this happen.
The guys in the shop took such good care of me! They tricked out my bike with every accessory that I might need, installed them and ordered whatever they didn't have in stock! They were so efficient and made me feel like the most important person in the room. I'm so grateful to know such service still exists in the world. They even delivered my bike to me and showed me how it worked!
Everyone at the shop was so enthusiastic about my first adult bike purchase, which made me even more excited! I wasn’t comfortable on two wheels, and they listened and ordered an e-trike for me. I really appreciated their encouragement and help finding something that felt right for me!
The service at the store in University Place is the best in town; I know this because I've gone to the other shops. Best, because they are gracious and helpful from the moment you step in the store, and even when they're super busy, they've always gotten my bike back to me when I need it.
Thank you to the people at Trek UP! You are the best.
The staff at Trek was friendly, their advice/services were helpful, and the prices were fair. Happy to have such a nice bike shop in the neighborhood. I'll be back for sure!