Service is Excellent!
Cody, Matt, Will, and team always exceed expectations. They have helped me with several issues over the years and the latest yesterday is consistent with the excellent service they continue to deliver. I strongly recommend them.
Frank
Taylor and the whole team are awesome. Super kind, friendly, and knowledgeable. I called and described what was going on with my bike. I was advised to bring it in. Upon arriving at the store, the team was able to diagnose and make the quick fix in under 15 minutes. While we waited the staff were very courteous and considerate by checking in to see if we needed any help. Always a great time at Freewheel Minnetonka. I have been to so many other bike shops in the Twin Cities and I don't even get a "hello". At Freewheel, everyone is always ready and willing to greet me and help me. Will always recommend Freewheel to everyone and anyone!
While not the biggest on-floor inventory, the staff know how to work with you on bikes of similar sizes/specs if needed to then order in other equipment to test ride. No pressure, just knowledge.
They ordered what i needed immediately. Everyone was friendly and willing to help without being too pushy. They were expedient.
They got me back on the road in less than 24 hours!
We had a problem with another location, and Minnetonka manager was able to resolve it easily and without question. Excellent customer service, very satisfied with the transaction.
I went into the shop knowing what I needed but unable to translate that to a requirement for the bike I needed. Tylor helped me figure out what bike features I needed. I ended up buying what he recommended and am really happy with my purchase.
The customer service was amazing, they got my order out lightening fast and were incredibly helpful. Good customer service is lost on many companies these days, and Freewheel Bike definitely does an excellent job for their customers!!
I have gone to both the Minnetonka and Eden Prairie locations for several services and I am consistently impressed with the quality of service and the kindness of the team. It is really nice to work with folks at Freewheel.
Amazing service at Minnetonka with Will. Super helpful throughout the test ride and purchase process! We left with new e bikes and are thrilled at what we got!