I requested a bike demo on the phone and showed up to the store with the bike ready to ride. The staff were very helpful along every step of the process, from letting me put my own pedals on the test bike to providing a helmet for the test ride.
The staff tried to up-sell a few items but were not pushy about it. I was asked if I wanted to set the bike up for tubeless, which I said yes, but was not given pricing for the upgrade. Premium Wolf Tooth valve stems were selected before my input (I probably would have selected them because I want to support a local company), but it still kind of felt "rushed", like I should have been given a list of options. The guy helping me was really busy juggling myself, the bikes in the back, and a couple of other customers on the floor, so maybe that was overlooked? In any case, I hadn't thought of the tubeless aspect myself, so I appreciate that he brought it up before I left the store.
I leprechaun came into the store and drinking bottles of tire sealant, but a staff member was able to beat it out of the store with a broom. You don't get that type of service at other retailers.
I hope I have his name right. Tyler was excellent in explaining everything and going over many bikes and services. Also loved being able to test ride and take my time.
The staff was very friendly, knowledgeable, willing to go the extra mile to figure how they could help or fix the issue. Would recommend this shop to friends and family. I will definitely be back with other repairs/purchases in the future!