Jeff is an incredible and honest mechanic. Diagnosed the problem with the shift lever on my Serotta and fixed it promptly. No upselling for a new Campy set. Found the problem and fixed it with a smile and some very interesting conversations! The staff is friendly, relaxed and very welcoming. The store is a haven in the middle of busy downtown. Keep up the good work!
Mike was extremely helpful, knowledgeable, and professional. As a novice bicyclist, it was nice to have somebody that met me at the level I am at. They easily made the adjustments to my bicycle that I was looking for which made my overall biking experience much more comfortable. Thank you, trek bicycle and thank you, Mike!
Super customer service. I came in with two flat tubeless tires and they immediate took the bicycle, replaced with new gravel tires and installed them in less than 20 minutes. The mechs and manager were courteous, professional and exceptional workmanship. Provided me with a Military / Veteran discount and I was out and riding the next morning. Oh BTW I came in 90 minutes before closing and they had no issue ensuring it would completed before closing. Highly recommend Saratoga Springs Trek and as a plus the have parking on-site. Thx u for great service. Cheers, Vince
Very patient. They are very knowledgeable and let me test drive several bikes. When I picked one that I liked they added all the accessories that I wanted. Very professional.