The technician was polite and explained the treatment plan and the quote was a very fair price. The technician arrived at the prearranged time. So far the treatment for the ants has been successful. Thank you
1. Our service tech (Koffi Kissie) is incredibly knowledgeable and effecfive, and is very friendly as well as able to explain things to us, and answer our questions, without making us feel stupid at all :-D
2. An annual Home Prorection Plan is available :-)
3. The list of pests included in that plan is comprehensive.
4. The plan includes automatic, preventative visits that include inspections as well as spraying of pest control substance(s) on our home exterior.
We are pleased with Maxine, our new technician. She seems knowledgeable, cordial, and easy to work with. All the texts that we've dealt with are like that. Our only beef is that we need to work them into the job every time they come because there's a new person each time. I'm being more on a large farm. It was communicated to us that they understand why we have to follow them around and show them what's happening here. Thank you for the communication fix up. We don't like the messages because as older people we don't always get them. Thank you for your service.
Very professional techs.
The office initially didn't give me a clear explanation of what was included in the annual plan. One person seemed very disorganized, didn't have her computer on, had to phone the tech in the field to get some information.