Response From TallGrass Spa
October 26, 2026
Thank you for being our guest! I'm thrilled to hear that you enjoyed your service. I'm sorry if the description was confusing on the website. The ultimate facial states that it includes, "...your choice of a foot scrub, back scrub, or NuFace firming treatment." Sounds like you picked that lovely back scrub! I also see that your appointment was scheduled for 11:15 and should have gone until 12:35. So yes, 11:20 was a late pick up and 12:30 an early drop off. My sincere apologies! I will reach out to you personally so that we can connect. Hopefully, I can make it up to you!
Sincerely,
Melissa Rackliff | Spa Director |
[email protected]