Response From TallGrass Spa
October 15, 2026
Dear Ms. Saul,
Thank you for being our guest. I see that the last time you visited was back in 2017! Lovely that you returned to TallGrass for a spa day with your friend, and I am so sorry that you were disappointed in any way. Our mission is to awe and inspire, and clearly we missed that mark for you.
I see that you booked that Restore and Refresh escape - a 65-minute massage and 65-minute facial. I do hope you enjoyed both! I also understand that your preference would have been to steam before your services, but unfortunately, since you arrived just 10 minutes before your service start time that was not possible. I'm glad that you were able to steam afterward, but sorry that you found our private steam rooms to be disappointing.
Regarding price, yes, the prices are certainly more than they were 5-10 years ago. Everything is, not the least of which is providing a living wage, benefits, and exceptional culture for our amazing team members. We truly do everything in our power to make it worth every penny, including employing a team of talented, skilled, and dedicated humans, personalized customer service, a warm and unique facility, and of course the extraordinary natural surroundings.
I will reach out to you personally so we can connect. I never want anyone to feel disappointed in a vist to TallGrass!
Please feel free to reach out anytime ~
Melissa Rackliff | Spa Director |
[email protected]