Call them up due to a problem I had with a bike I got about 4 days prior and they got me going . Actually they provided more than just service such as advice and other free tools I could use while riding. Definitely worth the visit !
I have been a trek customer since 2000. I used to go to the trek in Chinatown in Philly. I moved to Cherry hill, NJ 2 years ago. Team was great. Service was fast. Great experience.
Laurence was very professional and knowledgeable! I walked into the store knowing what I wanted but was unsure of a few things. I left the store with so much more knowledge and confidence. While I was trying on shoes and test riding my new bike, Laurence helped multiple other people, yet was still highly engaged with each customer. I highly recommend this store!
Primarily have use mechanical services and have been very pleased. Most recently they did a drop bar to a straight bar conversion for me and it could not have come out any better.
I ordered online late on Thursday... store closed before they verified inventory. Called the next day and spoke with Adam... who was very busy and also VERY HELPFUL!! He immediately verified the bike was available... confirmed the purchase online and I drove 80 mins to get the bike (FX-2 Lava with mid pass)
When I got to the store... Adam was with another customer... but immediately asked if he could assist me... I introduced myself and he immediately assisted me with getting the bike... and helping me out the door as a very satified and Happy Customer...
Adam deserves a bonus!!
Jim Mullin