I have been a trek customer since 2000. I used to go to the trek in Chinatown in Philly. I moved to Cherry hill, NJ 2 years ago. Team was great. Service was fast. Great experience.
Laurence was very professional and knowledgeable! I walked into the store knowing what I wanted but was unsure of a few things. I left the store with so much more knowledge and confidence. While I was trying on shoes and test riding my new bike, Laurence helped multiple other people, yet was still highly engaged with each customer. I highly recommend this store!
Primarily have use mechanical services and have been very pleased. Most recently they did a drop bar to a straight bar conversion for me and it could not have come out any better.
I ordered online late on Thursday... store closed before they verified inventory. Called the next day and spoke with Adam... who was very busy and also VERY HELPFUL!! He immediately verified the bike was available... confirmed the purchase online and I drove 80 mins to get the bike (FX-2 Lava with mid pass)
When I got to the store... Adam was with another customer... but immediately asked if he could assist me... I introduced myself and he immediately assisted me with getting the bike... and helping me out the door as a very satified and Happy Customer...
Adam deserves a bonus!!
Jim Mullin
The management, sales team and service department are all excellent and customer-focused. The manager of the store consistently goes over and above to resolve difficult issues with a singular focus on customer satisfaction. I've had nothing but positive experiences with the shop.
Great customer service, informed me of all issues and talked through repair options. Gave me pointers on how to maintain the bike between service intervals.
Great team
I am impressed by the outstanding service and personal attention at the Trek Bike Store in Cherry Hill! I walked in without an appointment needing a new tire for my bike, and the entire team could not have been friendlier or more welcoming. They immediately knew exactly what I needed, provided expert advice without trying to upsell me, and handled everything on the spot. It is rare to find a business where every single staff member is this kind, knowledgeable, and customer-focused. I am 100% satisfied with my experience, I will definitely be coming back for all my future cycling needs, and I highly recommend them to anyone looking for top-tier service! Silvia M.