The shop manager, Dan, and his team have created a welcoming environment with a clear goal of getting the right bike for their customers. There was no rushing in the process and in my case, where I wanted to customize my built, a genuine enthusiasm to get it done. Great overall experience!
The people were friendly, helpful, and only trying to upsell me a little.
They were concerned about my needs and comfort - offered me something cold to drink while waiting. I'd definitely recommend the place to anyone in the Diablo Valley area.
The team was able to quickly help me with an issue that other bike shops said they wouldn't be able to get to for over 2 weeks. I called ahead, and they were willing to take a look at my bike and quickly see that it was a quick fix. They were clear, friendly, and helpful the entire time.