A big thank you to John M. for helping me replace my tire and Diego for checking out the noise coming from my bike. Both were incredibly helpful and knowledgeable. Always love coming to Trek Forest Hills for the excellent service and friendly team!
Customer service is strength.
Both John's and young lady, (sorry, don't remember her name) very helpful with BOTH my granddaughters bikes(Frozen and Barbie) flat tires.
Keep up good work
John helped me with understanding what would need to be serviced and went down line by line on the service request. When picking up the bike, Rob reviewed the service request with me and told me everything that was serviced. Rob helped me take apart the bike, while calling out the pieces that needed to be removed, in order to fit in a car. 10/10 would bring my bike here again.
I enjoy having a bike service shop locally in Forest Hills. Everyone was nice and helpful to
My situation and looked to remedy my issue. It’s also great having a great bike store in the neighborhood with great bikes being sold and a full range of products to get with your bike.
Trek Bicycle is very informative and helpful. They care about safety of the cyclists and quality of the materials used. I would always recommend them. They are great!
John was such a great help for me in deciding my first bike, he was so Attentive and understanding and gave me such great advice. I will always come back to this specific location for future maintenance and repairs just off the strength of his willingness and insight, I would rate his service 5 stars.