The Trek Germantown store always goes above and beyond for me and my family. There isn’t a retailer in this area that provides better customer service than this store. The associates know me by name and it truly makes me feel valued.
Went to TBG to look at bicycles. Travis answered all my questions. Purchased the Verve 2 with some accessories and couldn’t be happier. Thx.
Scott Shepherd
Travis and his crew are always courteous, friendly and delightful to work with. The atmosphere makes me feel comfortable leaving my bikes in their hands.
Jerome "Gator" McCleskey
As a novice biker, I go into the shop frequently with questions, and in need of assistance with my gear. I always get the help I need, and good explanations and advice on how to improve my riding experience. Always appreciated!
Lloyd! Lloyd! Lloyd!
Lloyd the repair tech went the extra mile to get me back on the road. He special-ordered a part and knocked out the install. He also made some adjustments to my bike to make it run like new. Trek Germantown is the only place I will ever take my bike. The service is incredible and world class.
Staff was very helpful in selecting replacement tires and tubes for my LightSpeed mountain bike. I was also able to arrange for the shop to change the tires while I waited. The technician changing the tires was also very professional.