Your products are very high quality, and the customer service i received from Humberto a Trek of Pasadena was great, also i visited Trek of Santa Clarita and Omar was also very helpful.
Incredible team! Taught me about bike racks, helped me install it on my car hitch and put my bike properly in place. All while hyping up my new biking journey. Great experience!
The service from my local Trek bike shop has been consistently excellent over the past 5 years, the staff in particular are honest and genuine when it comes to showing Trek bikes and servicing my bike. They have consistently gone above and beyond to make sure my bike was always running just right.
I love Trek bikes, I went to Trek Pasadena to get a new bike to ride with my grandchildren. At 1st I called another Trek store in Pasadena, but was very unhappy with the customer service. I have bought several Trek Bikes at the other store. But I now have a NEW Store. The customer service is outstanding. Faye listened to what I wanted and made it happen. I purchased a FX2 and had a 1 little change made. I was so happy that 3 days later I went in a purchased a 2nd bike for my daughter so she could ride with children