I'm super' happy with the quality of my new Rail+ 9.8. Sandow, Levi and Daniel were all extremely helpful - while there were a few things that they didn't know about the bike in the lead up to the sale, they were prompt in getting back to me.
All the people are very friendly, helpful and they do a great job. I have my bikes serviced there several times and they never disappoint. Big shout out to Levi, Sandow and Dan!
The team at Trek Fyshwick are always willing to help out. Sandow in service just wants bikes to run well and people to walk out with smiles on their face. With Trek being a great bike brand and the instore customers service to back it up, no wonder you see so many Trek bikes on the road.
Well done team Fyshwick!
Good result on my bike repair - the staff was friendly and helpful. My only observation is when there is a delay to the stated time to finish it should be up to the service team to contact the customer. Twice I had too phone to check on progress after the completion day had passed. No one minds delays lack of communication is unprofessional.
Andy was extremely helpful and went to great pains to help me buy a quad lock and made sure I understood how it works. He also explained options simply without haste or mansplaining ๐
I recommend Trek Fyshwick to everyone I ride with. Good mechanics, I feel super confident once Sandor and The Team have looked over my bikes, and done what needs to be done. ๐๐๐
From initial enquiry extremely helpful and simple.
Efficient and obliging, and importantly a service that you can call on the phone and someone answers