The team was able to fix my son’s bike in 5 minutes flat, no charge! As usual, the staff was friendly and helpful. We love Trek and recommend them to others frequently!
I had a most enjoyable shopping experience on my visit to the Trek store! Salesperson, Tim, provided excellent service and recommendations for the purchase of a helmet for my needs. There were several models and styles to choose from and Tim gave me the time to look through and review my options. Thank you, I appreciate your assistance!
Maddie was very patient and helpful leading me through a selection process and then making numerous suggestions for adjustments to bike setup based on test rides and feedback !!!
Everyone was very friendly and knowledgeable and was able to answer any questions I had and they had personal real world experiences with all of the products
Hi. I do recommend the Trek Schererville store to a lot of people who ask me questions about bikes and bike services. Gotta say -- Maddie is incredible. She has worked/and worked on my bike yesterday. I was in and out in no time and notwithstanding the fact she very politely let me talk her ear off about all things bikes. I try and learn as much as I can about bikes from her -- she's a wealth of knowledge. Today I rode and my bike rode so well, it was an absolute pleasure to ride and I just kept going. I sometimes kid her that my bike rides so incredibly well after she works on it, I get dissuaded from thinking about a new Trek. Honestly, I can't think of a better compliment when I reflect on it. Lots and lots of riders I know her and know her work and we're huge fans. I've been riding for many, ("cough") many, years and she's the best mechanic I've ever known. Trek Corporate: do what you need to do to keep this young woman with Trek.
We came in to get bikes tuned up as well as purchase a new bike. Maddy was simply fantastic to work with. She was so knowledgeable and made this process easy and fun.