Just the fact that I can take my bike in and have it professionally serviced versus me trying to do it. A bike mechanic I am not. Also dropped it off in the morning and had it back by end of day.
Good service. The staff worked hard to speed up my recent purchase of a bike that was not in stock. The staff was also helpful in helping me choose the bike I ultimately purchased--without trying to upsell me.
Trex bikes East Providence is one of those magical places where you feel like you have spent years there even if you rarely go in.
Ben, Max, Adam, Josh, Levi, Donnie, and even Brian somehow feel like old friends every time I go in even though I hardly know them. I recently had an issue with one of my mountain bikes the day before I was set to go on a long trip. The part I needed was not available at any local bike shops and I was scrambling to come up with a solution. By the grace of God, Ben and Max have been saving and organizing old mountain bike parts and coincidentally had exactly what I needed to save my trip. I have been telling all of my mountain bike buddies to go to Trex East Providence for service after this serendipitous experience. Thank you Trex EP!!!!
I wanted a Flare RT rear light. I called the store; they had one in stock, set it aside for me, and I went to the store. The light was on the counter with my name on it. I paid for it, took it home, charged it, and put it on my bike. Total time - two hours. Better than Amazon can do. Excellent customer service.
Had some modern road bike tires installed on 1979 27x1 1/4" steel rims. Couldn't do it myself nearly broke my thumbs even with all the slack finessing. Bought em in with my own tubes and it was done for the cost of labor inside 20mins. I was riding later that day.