My son had a flat tire on his fat tire ebike. We stopped in, and the service department took a look at it and said they had the parts to repair it. They took it in right away and fixed it, in a very timely manner! Very nice and very helpful staff. Would definitely recommend these people for parts, service, or a bike. We had a great experience with them!
Thanks to them, my son was back out riding his bike that afternoon!
People are friendly, professional, and very knowledgeable. Service was quick they were able and willing to explain why the repaire had to be done and what the caused of the problem.
The cost of repaire was reasonable. All in all i left quite satisfied.
The man who helped me (I was looking for a helmet, as well as some smaller items on my list) was helpful, answered my questions and also gave me advice on cleaning a bike chain, info that I wasn't aware of.
Shane, Blair and Griff are a credit to the store. Since moving to the area from overseas 5 years ago I was lucky enough to have found the team at Goodale’s and quite simply would never go anywhere else! They are always friendly, engaging and willingly to offer help and advice. As well as notable expertise and professionalism your always left feeling your bike is in safe hands! Thanks guys!
The staff is terrific
Friendly and personable
Knowledgeable and patient
Time and again have gone beyond required expectations to solve my problems (both the routine as well as the unusual/more pressing problems that unexpectedly arise) and ensure satisfaction
Quick turn around-offered loaner bike…
Blair has become as much a friend as he is a tech support/service advisor
To me
And a number of friends I cycle with
I have purchased bikes over the past decades
Always a great experience
Absolutely love my Trek eMTB and the guys in Service go above and beyond to get it setup and tuned just right. What an incredible machine and it means the world to me that Goodale’s and the Service guys stand behind their product and if or when something goes wrong, they make it right. Very trustworthy, personable, talented and just great world class customer service. Goodale’s Nashua, Thank you very much! I love my bike!
I went to have Goodales help me replace a tube that was popping. They fixed it but upon getting it home, there was a flat again. they stood by their work and replaced the tube. Now I'm back on my 1985 bike and happy as a clam!!