Trek Bicycle Allen Googlemaps

   3056 Reviews
190 East Stacy Road #1704
Allen, TX 75002
9726784044
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Recent Reviews:


Employee explained what a level 2 service was and followed up with any other issues that he found during his inspection.
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Best customer service I’ve ever had. Salesman Billy Bob was knowledgeable, helpful, efficient, friendly and professional. We will definitely be back!
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This is my 4th Trek bike purchase and my 2nd from the Allen Texas location. I have a hybrid, my wife has an ebike and my two granddaughters have kids’ bikes. This purchase was for my granddaughter. I find your products to be of high quality, durable and well engineered. Your store managers and staff are well informed about your products and biking. Your store manager in Allen, Bill Bob is excellent. I recommend this store to my friends.
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Great service and great employee there !!!!!!!!!!!
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Your sales associate did great. Please look up his name for my transaction and tell him we really appreciated all of his help.
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Easy to work with, quick turnaround on service and kept me updated via text the entire time.
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Service and attention to our needs by Billy Bob was impeccable!
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Everyone is always going the "Extra Mile" to help in any way possible. Billy Bob is the absolute BEST ! They are the definition of Excellent Customer Service. They also have a great selection of bikes and accessories.
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Very helpful staff who checked out my ebike which had a rusted chain and other neglect but got it running great again and for a reasonable price. No wait times and quick turn around. Much appreciated!
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Customer service - skill of bike fixer who rocks that mullet! Everybody is chill
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Billy Bob and his team at Trek Allen provide outstanding customer service! From great sales support to excellent maintenance service, they go above and beyond to make sure customers are taken care of. Professional, knowledgeable, and friendly—highly recommend Billy Bob and his team!
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I’m always impressed with their customer service and their bike knowledge. They are very professional and always willing to help out.
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The service is high quality. Mark is a solid mechanic. They are all friendly and make you feel welcome. Great store. I travel 35 minutes to go here. With a bike shop five minutes from my house.
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like your staff
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Great craftsmanship in restoring my vintage bicycle.
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Out of all the business I do around Allen, Trek has THE BEST customer service out of all them. And it's not even close. I don't even care when my son's bike breaks-- because I know it's going to be serviced with a good attitude and by people who care. Other establishments should go there to train. People skills and customer service are a lost art. It's refreshing that it still exists. At least here anyways.
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Personal service and assistance
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Everyone I talk to was very practical and how much money I was spending versus what I was trying to fix on the bike. They did me an awesome favor by getting my son's bike done in a time pinch and also helped me out on price with my own bike. I am completely outside of my depth as it relates to bike repair. So, I would have never known if they had "taking me to the cleaners", but their intent was genuine and will certainly be the reason that I come back.
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Excellent service 💯
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Great service
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