I just heard about you guys 2 weeks ago, and ended up needing you sooner than I wished. lol
You are much closer to me than Richardson Bike Mart where I went after Red Star closed up shop.
Spoke to two guys about my bike, both seemed very knowledgeable.
For years, I trusted my Trek Emonda ALR 4 to Trek Bicycle Dallas Park Cities... until I crashed it.
When I replaced the AL4 with a Specialized bike, I kept using Trek Park Cities because of their technicians' knowledge, experience, and customer focus.
Bottom line, they continue to earn my trust through the advice and quality service they offer.
I only take my bike to Trek Snyder Plaza and their service and response time has been excellent. Their repair team is honest and only does what is necessary to service my bike - no trying to up-sell me on additions I don't need.
Service is very good. Trek was able to get my bike stem ordered and changed in time for me to get my bike packed and off to Europe for a ride down the Rhine River. Thank you guys for your help.
Very friendly, helpful staff, experts in what they do. My old bike is always returned just like new. For years they have taken care of all biking needs.