The rep I worked with was great. He was very knowledgeable and helped me pick out everything I wanted. I planned on looking around and ended up buying a bike and accessories.
Daniel, charlie and the boys were very helpful. We feel great about our purchase and will look forward to coming back for service and new purchases. Thank yoi
Sales rep was friendly and honest. Prior to coming in, I had done a fair amount of research and pretty much knew what I wanted. or was focused on a specific model. But I had some questions regarding whether I would benefit, based on my intended use, on upgrading to either a carbon fiber frame or higher level of components. He was honest on his assessment/opinion which increased my confidence that I was walking out with the "best value" for my situation.
Hat's off to the staff at Trek in Flower Mound. I took a flat tire in to be replaced on Saturday morning. I was told all the mechanics were at a Trek event and I would need to leave the flat to be repaired on Sunday. One of the other staff members stepped up and said he could fix the flat while I waited and 10 minutes later I was on my out the door with my repaired tire.
Great job bye the Trek employees!