Tech Rep is very friendly and through. Always let's me know he is here and ask if I have and questions or concerns.
Office staff is always available to speak to me on the phone. I never have to leave a voice message and wait for someone to call me back. And MOST OF ALL, I don't have to enter all my requests online and wonder if I will ever get a response! I can get immediate questions answered about billing or getting messages to my service rep.
To me, the personal, professional and immediate service I receive from Northwest is the TOPS.