I apologize about the last survey, I think I clicked on zero meaning to click on ten. This man deserves a ten would like everyone at Northwest to know of my error and apology.
Technicians always give advance notification of arrival; work is carried out/completed efficiently; invoicing is clear and straightforward. We have used your services for years and have always been satisfied.
My technician, Alex, was awesome! He was really patient in answering all my questions and he went above and beyond to make sure I was happy with the service he was provided. The office staff is awesome as well. Always polite and caring.