I basically keep NW for their ease of doing business and my exterminater, Richard. He is your best representative of customer service. So easy to work with and puts the customer's concerns front and center. I always request him and will reschedule around his day. You have a "Gem" in him!
You told us exactly what to expect for setting up our termite control services. The one group marked the lines to miss our utilities then the technician came out and installed our traps.
Our Technician, Charles Croft, is the best! He is very mindful of taking care of everything that needs to be done. He also addresses any concerns that we may have. He is very polite and kind. We hope that he remains our tech forever, that is how awesome he is!!
Northwest did a great job for a reasonable price. We had a dozen bats hanging off our roof gable. While there was a screen on the inside preventing them from coming in we didn't want the possibility that they would figure out a way in. Northwest came out and put a device on the gable so when the bats flew out they couldn't get back in. Once the bats were gone they put screen up on the outside of the gable and the problem was solved. No more bats hanging around.
Wes is the man! He goes above and beyond to match my needs! I even asked him to look at my doggie and make sure she was ok bc she wasn’t feeling well and he went above and beyond and texted me that she was good! Never a problem with anything. Customer service is excellent and I can actually talk to a human!!! Thanks eveyone!
The employee always calls to let me know he is coming. He always explains the condition of the traps and which ones are working. He is always polite and friendly. He is quick to get the trips maintained and the gives a friendly good by until the next visit. Great guy.