Ethan is always very courteous and professional. If I have a question about something, he always has an answer to it. I have always been pleased with the service and with each service associate.
You keep me updated when it is time for service and always text and or call me to schedule an appointment. You are so flexible and accommodating to my requests!
Ethan is very professional and knowledgeable about the products and how they work. Customer service representatives are friendly and always ready to assist in scheduling service calls.
The lady who answered the phone and made the appointment for RE Termite Inspection was friendly, answered questions and did set up the appointment promptly.
Andrew was very pleasant and I believe he did a good inspection.
I am accustomed to receiving a diagram of which areas were tested, however, and there did not seem to be one in the email I received after inspection. Perhaps, that is not the usual at your company, but that is why I did not give the highest rating.
Recurring appointments are always at the correct interval. Technician appointments are always on time. Tech is skilled and polite. Special shout out to technician Rafael, who is exceptional at his job and providing great customer service.